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Frequently Asked Questions About Student E-mail

What is student e-mail?
The Virginia Community College System automatically creates an e-mail account for each student at a Virginia community college, including LFCC. This e-mail account is where important announcements and Blackboard-related e-mail will be sent and should be the account used to submit assignments to or communicate with professors.
How do I get an account?
Your e-mail address is automatically assigned when you apply for admission, and your account is activated within 24 hours of enrolling in a class.
How long do I get to keep my account?
Your account will remain available as long as you are taking classes at LFCC. Once you stop taking classes for a period of time, your account may be deactivated. If this occurs, it will be reactivated with the same address once you enroll in classes again.
How do I access my e-mail?
You can access your student e-mail a few ways. The simplest way is to visit the LFCC website and click on the link labeled 'Access LFCC Student E-Mail' or to go directly to http://mail.email.vccs.edu/. Alternatively, you can login through the My.VCCS.edu portal by visiting https://lf.my.vccs.edu/. Once you login there, you will be provided with links to several VCCS services including student e-mail, Blackboard, and SIS. You can click on the link for student e-mail or access your e-mail within Blackboard.
What is my e-mail address?
Your e-mail address will be [your username]@email.vccs.edu and will be provided to you when you apply for admission. You can look it up by visiting https://lf.my.vccs.edu/ and selecting the link 'Look up your username'. You will be asked a few questions to identify yourself and must enter your information exactly as it was entered on your application for admission.
What is my password?
Your password is the same password used for Blackboard and the My.VCCS.edu portal. If you have never used these services before, visit https://lf.my.vccs.edu/ and select the link 'Look up your username and set your password.' Otherwise, you can select the link 'Reset your password'. If you have trouble setting a password, please contact us by clicking here.
How do I change my password?
After logging in at https://lf.my.vccs.edu, select the link 'Change My Password'. If you are unable to login, reset your password by visiting https://lf.my.vccs.edu and selecting the link 'Reset your password'. If you have trouble resetting your password, please contact us by clicking here.
What do I do if I can't log in?
If you are unable to login, first try to change your password by visiting https://lf.my.vccs.edu and selecting the link 'Reset your password'. You will be asked a few questions to identify yourself and must enter your information exactly as it was entered on your application for admission. After changing your password, it could take 5-10 minutes for your new password to take full effect. If you are unable to change your password using this feature, please contact us by clicking here.
What browsers can I use?
Currently, the student e-mail system supports the following browsers:
  • Netscape 7.1 and up (Windows)
  • Internet Explorer 6.0 and up (Windows)
  • Firefox 1.0 and up (Windows)
  • Safari 1.2 and up (Macintosh)
How big is my mailbox?
20 Megabytes
How long is e-mail kept in my mailbox?
E-mail is kept for 120 days unless you delete it yourself prior to that.
What is the maximum size of an e-mail?
15 Megabytes
The system is telling me an attachment is too big. What do I do?
You can use a service such as http://www.yousendit.com or http://www.dropload.com to send large files for free.
Can I forward my e-mail to another account?
Yes, you can configure e-mail forwarding by going to Options then Forwarding. Please note that automatically forwarding e-mail to another account can be unreliable due to network problems, spam filters, and other issues. If you choose to have your e-mail forwarded, we recommend that you also check the box beside 'Keep a copy of each forwarded message' and check your student e-mail regularly to delete e-mail you've received so that you do not exceed your storage limit.
How do I get more help?
More help is available by visiting https://helplnet.vccs.edu/mirapoint/ or by clicking on 'help' on the student e-mail login page.
 

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