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Technology Services Staffing

Who should I call when I have a computer hardware or software question?

Any of the Technology Services (TS) staff are happy to provide assistance on a wide variety of technical questions. However, each staff member specializes in certain technical areas.

General Help Line (Middletown): 540-868-7223 from off campus or 7223 from any on campus Cisco VoIP Phone. (this number rings all phones in the Tech Service department at Middletown)

General Help Line (Fauquier): 540-351-1545 from off campus or 1545 from any on campus Cisco VoIP Phone. (this number rings all phones in the Tech Service department at Fauquier)

After hours Emergency Technical Support please call Richie Crim at 540-303-3055. 

How do I request check-out (loan) of a piece of TS equipment?

A written request should be made to Janet Ping if the equipment is A/V related such as a camera, VCR, LCD projector etc. Contact Jimmy Johannsen (Fauquier) or Brenda Nordgren (Middletown) if you are requesting a computer, laptop, or computer related equipment. They can provide you a copy of the Equipment Loan Form.

How do I contact someone in the Technology Services Department after 4:30 pm?

Technical support is offered 4:30 pm until 8:00 pm Monday through Thursday. You may reach the Tech Services General Help Desk by calling at 540-868-7223. In the event you are unable to reach staff please contact Richie Crim at 540-303-3055.

I am locked out of my computer. Who should I contact?

You can contact Chris Grabenstein, Bryan Garret, Brenda Nordgren, Jimmy Johannsen or Richie Crim for assistance. Any of these individuals can reset your LFCC login network account. The overall process can take as long as 10 minutes.

 

Technology Services Staff

rcrimRichie Crim

540-868-7181
Middletown Campus
Information Technology Strategist, CIO

 

jpingJanet Ping

540-868-7196
Middletown Campus

Janet is responsible for all A/V, video-conferencing equipment, the scheduling of student lab assistants for the video-conferencing classroom and for providing training materials for the A/V equipment and video-conferencing equipment usage.

cgrabChris Grabenstein

540-868-7246
Middletown Campus

Chris is responsible for the network servers, network security and student/staff/faculty login userid/password issues.

bgarrettBryan Garrett  

540-868-7221
Middletown Campus

Bryan is responsible for the network servers/support and faculty/staff login userid/password issues, all telephone installations and on-going maintenance of LFCC's telephone systems, as well as general technical assistance.

bnordgrenBrenda Nordgren

540-868-7197
Middletown Campus

Brenda is responsible for installing new workstations in classrooms and office areas, on-going maintenance of laptop/desktop configurations, loaning of equipment and equipment inventory database.

sjohnsonSherry Johnson

540-868-0777
Middletown Campus

Sherry is responsible for installing new workstations in classrooms/office areas, on-going maintenance of laptop/desktop configurations and A/V classroom equipment.

arauchArt Rauch

540-868-7244
Middletown Campus

Art is responsible for general software applications and end-user support.

lkremerLisa Kremer

540-868-7197
Middletown Campus

Lisa is responsible for general software applications and end-user support.

arohanimaneshArash Rohanimanesh

540-351-1545
Fauquier Campus

Arash is responsible for installing new workstations in classrooms and office areas, on-going maintenance of laptop/desktop configurations, loaning of equipment and equipment inventory database.

ariddleAaron Riddle

540-868-7164
Middletown Campus

Aaron is responsible for all graphic / web design requests, digital media creation, electronic signage, photography, promotional videography and managing the LFCC website.

scooleySue Cooley

540-868-7234
Middletown Campus

Sue is responsible for all SIS inquires and SIS related questions.

dshrierDoug Shrier

540-868-7199
Middletown Campus

Doug is responsible for the college network security, the college IT security awareness training, network and e-mail accounts, emergency management documentation, the maintenance of network servers, and related IT projects.

 

LFCC provides a positive, caring and dynamic learning environment that
inspires student success, values diversity and promotes community vitality.